Effective Date: 14/02/2025

At CabOn, your privacy and the security of your personal information are important to us. This Privacy Policy outlines how we collect, use, and protect your data when you use our services. By using our app, you agree to the terms and practices described in this policy.

1. Information We Collect
When you use the CabOn app, we collect the following types of information:

Personal Information:
Name
Email address
Phone number
Payment information (credit/debit card details or other payment methods)
Profile photo (optional)
Address and location data (pickup and drop-off locations)
Vehicle preferences (e.g., vehicle type, number of passengers)
Usage Data:
Information about how you interact with the app, including your search queries, bookings, trips taken, and feedback provided.
Device information, such as your device type, operating system, and app version.
IP address and browsing activity.
Location Data:
We collect real-time geolocation data to provide you with the best available cabs and to track your trip during rides. This includes data like your current location when you make a booking or when the driver is en route.
2. How We Use Your Information
We use the information we collect for the following purposes:

To provide and improve our services:
We use your personal and usage data to process bookings, provide ride options, enhance user experience, and troubleshoot any issues.
To communicate with you:
We may send you confirmation emails, notifications about your ride status, and marketing messages (if you’ve opted in). You can control your communication preferences in the app settings.
To process payments:
Your payment information is used to complete financial transactions related to your rides. Payment processing is handled by third-party service providers who adhere to strict security standards.
For analytics and performance improvement:
We analyze your usage patterns to improve our app, develop new features, and provide you with personalized recommendations.
To ensure safety and security:
We use location data to track trips, verify rides, and ensure safety during your journey. Your feedback helps us monitor the quality of our services and drivers.
3. Sharing of Your Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

With service providers:
We may share your information with trusted third-party partners, such as payment processors and map services, to help operate the app and provide the services you request. These partners are obligated to safeguard your information.
For legal purposes:
We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
For safety and security:
If necessary, we may share information with law enforcement or other authorities to protect your safety or the safety of others, prevent fraud, or comply with legal obligations.
4. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request that we delete your account and associated data at any time by contacting us through the app or our support team. Upon deletion, we will remove your information from our systems, except where required by law.

5. Data Security
We implement a variety of security measures to protect your personal data. These measures include encryption, secure servers, and regular security audits. However, no data transmission or storage method is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices
You have the following rights concerning your personal data:

Access and update your data:
You can access, correct, or update your account information at any time through the app settings.
Opt-out of marketing communications:
If you no longer wish to receive marketing emails, you can unsubscribe directly through the communication or in the app settings.
Delete your account:
You can request the deletion of your account and personal data by contacting our support team.
Location data:
You can disable location tracking at any time through your device’s settings, but doing so may impact the functionality of the app.
7. Third-Party Links
Our app may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

8. Children’s Privacy
RideTogether is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under 13, we will delete such information as soon as possible.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or via email. The updated Privacy Policy will be effective as of the date it is posted in the app, and your continued use of the app after that date constitutes your acceptance of the changes.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

CabOn Support
Email: sales@bellwayinfotech.com
Phone: +91 9981866409

By using the CabOn app, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.